Forward Support
Unlimited remote help, proactive maintenance, patching, and accountable support.
Help desk · Monitoring · UpdatesFORWARD BIASED EXPERIENCE 2.0
Your business is already talking.Now you can see it.
TECHNOLOGY THAT MOVES IN ONE DIRECTION: FORWARD.
Forward Biased turns invisible technology into a living operations center—so you can see what is healthy, what needs attention, and what happens next.
Founder-ledProof-backedPlain languageLocal to the Triangle
LIVE ENDPOINT DEMO
Your operation, reporting live.
Watch every endpoint connect to one accountable operating view—health, protection, and response moving together in real time.
FB CORE / LIVESECURE CHANNEL / 08:42:16 EDT
SYSTEM ONLINE28 / 28 ENDPOINTS VERIFIED
Endpoints2828 reporting
Protection94Healthy
Response24/7Watching
NOVA / ONLINE
Welcome to your operations center.
TECHNOLOGY THAT MOVES IN ONE DIRECTION: FORWARD.
THE OLD WAY / THE FORWARD WAY
Less waiting for something to break.More knowing what comes next.
SCENE 01 / VISIBILITY
Your whole operation. One living view.
Endpoints, identities, backups, internet, cloud tools, and business dependencies stop living in separate conversations. FB Command gives every signal a place—and every status a meaning.
28
devices reportingUpdated less than a minute ago
APEX DENTAL / OPERATIONS
ALL SYSTEMS CONNECTEDFRONT DESK
CLINICAL
OFFICE
NETWORK
PCFront desk PCVOIPFront desk phonePRNOffice printerLTManager laptopPCClinical PC 01IMGImaging workstationPCClinical PC 02FBFB GatewayCLDCloud services CENTRAL NODEFB COMMANDALL SIGNALS · ONE VIEW
FB
IDENTITY SIGNALEnvironment under watch
08:4301
Signal verifiedImpossible travel pattern confirmed
0:0402
Account protectedSessions revoked and access challenged
0:1903
Evidence preservedClient incident record created
0:47SCENE 02 / RESPONSE
A security alert appears. Your plan is already moving.
Nova explains the business impact while FB Shield verifies the signal, contains the risk, and preserves the evidence. No mystery. No waiting for the morning.
SCENE 03 / PROOF
Protection you can prove.
Every green status opens to the check behind it—who verified it, when it happened, and what comes next.
APEX DENTAL / SAMPLE
94Protection score
Updated today
✓
Backup restorationVerified Jul 9
VERIFIED✓
MFA coverageAll 18 users protected
100%✓
Patch compliance17 of 18 devices current
96%✓
Endpoint protectionAll devices reporting
100%✓
Incident response planExercise completed Apr 18
READYNOVA / EXECUTIVE SUMMARYYour environment is well protected. The clearest next action is completing one pending device update.
01Support02Recover03Identity04People05Network06Respond07Ready08Strategy
ONE SYSTEMFORWARD BIASED
THE SYSTEM BEHIND THE EXPERIENCE
Eight capabilities. One accountable partner.
Everyday support, disciplined protection, recovery, and strategy move together—because your business does not experience them in silos.
Forward Recover
Monitored backups, documented recovery goals, and proof that restoration works.
Backup · Restore tests · ContinuityForward Identity
Microsoft 365, email, administrator accounts, and sign-ins secured and managed.
MFA · Email defense · AccessForward People
Consistent onboarding, immediate offboarding, access reviews, and practical training.
Joiners · Leavers · TrainingForward Network
Managed firewall, resilient internet, segmented Wi-Fi, and clear documentation.
Firewall · Wi-Fi · FailoverForward Respond
Threat detection, device isolation, escalation, and a rehearsed response plan.
MDR · Response · ExercisesForward Ready
Plain-language reviews and organized evidence for insurance and customer requests.
Readiness · Evidence · RiskForward Strategy
Budgets, replacement planning, quarterly reviews, and a practical roadmap.
vCIO · Planning · QBRsSIMPLE, SUSTAINABLE PRICING
Choose your level of forward momentum.
A predictable service platform plus per-user coverage. No vague bundles. No duplicate Microsoft licensing.
Essential
Reliable support and a strong security foundation for small teams.
MONTHLY PLATFORM FEE
$249/mo
+ $109/user · 5-user minimum- ✓Unlimited remote support
- ✓Endpoint monitoring and protection
- ✓Microsoft 365 security baseline + MFA
- ✓Backup monitoring and monthly proof report
Professional
Verified recovery, stronger identity protection, and proactive operations.
MONTHLY PLATFORM FEE
$349/mo
+ $159/user · 5-user minimum- ✓Everything in Essential
- ✓Quarterly verified backup restoration
- ✓Managed firewall, Wi-Fi, and priority response
- ✓Quarterly technology roadmap
Command
Complete resilience, incident readiness, and technology leadership.
MONTHLY PLATFORM FEE
$599/mo
+ $199/user · 10-user minimum- ✓Everything in Professional
- ✓24/7 managed detection
- ✓Forward Circuit + Guided Recovery
- ✓Security Passport + virtual CIO leadership
ONE-TIME IMPLEMENTATION
$350 1–10 devices
$750 11–50 devices
$1,500 51–100 devices
Custom 101+ devices
TECHNOLOGY THAT MOVES IN ONE DIRECTION: FORWARD.
YOUR NEXT MOVE
Know where you stand in under five minutes.
Start with a free technology health score. No pressure. No technical jargon. Just a clear picture of what is working and what to do next.